Privacy Policy

Driveways North East (“we”, “us”, “our”) is the data controller for any personal data you share with us through this website, by phone, by email or in person. This policy explains what we collect, why we collect it, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

• Enquiry data: your name, phone, email, postcode and the details you submit through our contact form or share by phone/email.
• Job data: address, site photographs, measurements and notes taken during a survey or installation.
• Technical data: anonymised website analytics (pages viewed, approximate location, browser type) to improve the site.

2. How we use your data

• To respond to your enquiry and provide a written quote.
• To deliver and guarantee the service you’ve booked.
• To send service-related communications (e.g. survey confirmations, install schedules, post-job care).
• To meet our legal, tax and insurance obligations.

We do not sell your personal data, and we do not share it with third parties for marketing.

3. Lawful bases

We rely on the following lawful bases under UK GDPR: (a) your consent when you submit our contact form; (b) contract when carrying out work you’ve booked; (c) legitimate interests for service improvement; and (d) legal obligation for accounting and insurance records.

4. How long we keep your data

Enquiry data is kept for up to 24 months. Job records (contract, photos, invoices) are kept for at least 6 years to meet HMRC retention requirements and honour our written workmanship guarantee.

5. Sharing

We only share data with trusted providers who help us run the business, for example our accountant, our email provider and our website host. These providers are bound by their own UK GDPR obligations.

6. Your rights

You have the right to access, correct, delete, restrict, port or object to processing of your personal data. To exercise any of these rights, contact us at northeastresindrivewayspatios@gmail.com. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

7. Cookies

This website uses only the essential cookies required to operate the site. We do not use advertising or tracking cookies. If we introduce any in future, this policy will be updated and consent will be requested.

8. Contact

Driveways North East, 3 School Court, Durham DH7 7RY. Phone: 07910 030085. Email: northeastresindrivewayspatios@gmail.com.